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The Fine Print

Cost
We offer Free Standard Shipping for ALL online orders! 
Please refer to the table below for all shipping options available:

Parcels are being dispatched from Perth, WA the day after placing the order.*

Delivery
method
Destination Timing after dispatch
(business days)
Cost delivery conditions
Standard Perth
 
approx. 1 - 2 Free signature required
  Melbourne & Adelaide
 
approx. 3 - 4 Free  signature required
  Sydney & Canberra
 
approx. 4 Free  signature required
  Brisbane & Hobart 
 
approx. 5 Free  signature required
  Australian rural areas up to 10 Free signature required
 
Express Australian capital cities
 
1 - 3 $12.00 signature required
  Australian rural areas 3 - 4 $12.00 signature required

 

Only one shipping method can be chosen per transaction. If you wish for some items to be standard and others via express, please complete two separate transactions.
* We can not guarantuee next day processing but we do our best to dispatch our customer's orders as soon as possible.

Tracking
Standard and Express Parcels are able to be tracked via the Australia Post website. You will be sent a dispatch confirmation email including tracking number and instructions once your parcel leaves our warehouse.

If your parcel hasn't arrived please also check with your local post office as it may be waiting for collection. Parcels are taken to the nearest post office if a signature cannot be obtained on delivery. 

Stock Availability
We wish to mention to our online customers that our stock levels are dynamic and change frequently, therefore some lines may only be available for a limited time for online purchase.

In the event that you have purchased a shoe which for some reason is not available in our online warehouse, we will aim to track the shoe down for you and notify you of any delays within two working days. 

Conditions of Delivery
We deliver our Standard and Express via Australia Post.

A signature is required on all deliveries and therefore someone must be present to accept the package. If not, Australia Post will leave a note and the package will be taken to the nearest post office for later collection by you.

For this reason we recommend, if possible, to deliver to an address that will be manned during business hours.

Locations
We deliver our Standard and Express parcels to any Australian address including PO Boxes.

NEW ZEALAND ORDERS 
Due to the amount of requests received we are now offering a shopping service to New Zealand customers from our CHATSWOOD STORE. Please understand that prices, offers and policies may vary. Please contact the Chatswood store directly on +61433266212 regarding further details. 

Returns
Each transaction qualifies for one free return or one free resend of a replacement product (of same value) within 7 days after receiving the shoes. Further shipping in either direction connected with the original transaction will attract further shipping charges. Please also refer to our Returns Policy.