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The Fine Print
Cost
We offer Free Standard Shipping for online orders over $85.
Please refer to the table below for all shipping options available:
Parcels are being dispatched from Perth, WA the day after placing the order.*
Delivery
method |
Destination |
Timing after dispatch
(business days) |
Cost |
delivery conditions |
| Standard |
Melbourne & Adelaide |
approx. 3 - 4 |
Free (orders over $85)
$9.95 (orders under $85) |
signature required |
| |
Sydney & Canberra |
approx. 4 |
Free (orders over $85)
$9.95 (orders under $85) |
signature required |
| |
Brisbane & Hobart |
approx. 5 |
Free (orders over $85)
$9.95 (orders under $85) |
signature required |
| |
Australian rural areas |
up to 10 |
Free (orders over $85)
$9.95 (orders under $85)
|
signature required
|
| Express |
Australian capital cities |
2 - 3 |
$9.95 (orders over $85)
$17.50 (orders under $85) |
signature required |
| |
Australian rural areas |
3 - 4 |
$9.95 (orders over $85)
$17.50 (orders under $85) |
signature required
|
| Platinum |
Australian capital cities |
1 |
$24.95 |
signature required
no PO boxes
max. 2 items per order |
| |
Australian rural areas |
1-2 |
$24.95 |
signature required
no PO boxes
max. 2 items per order |
Only one shipping method can be chosen per transaction. If you wish for some items to be standard and others via express, please complete two separate transactions.
* We can not guarantuee next day processing but we do our best to dispatch our customer's orders as soon as possible.
Tracking
Standard and Express Parcels are able to be tracked via the Australia Post website. You will be sent a dispatch confirmation email including tracking number and instructions once your parcel leaves our warehouse. To track Platinum parcels or if you need further help please call us on 1300 ZU SHOE (98 7463) or email us.
If your parcel hasn't arrived please also check with your local post office as it may be waiting for collection. Parcels are taken to the nearest post office if a signature cannot be obtained on delivery.
Stock Availability
We wish to mention to our online customers that our stock levels are dynamic and change frequently, therefore some lines may only be available for a limited time for online purchase.
In the event that you have purchased a shoe which for some reason is not available in our online warehouse, we will aim to track the shoe down for you and notify you of any delays within two working days.
Conditions of Delivery
We deliver our Standard and Express via Australia Post.
A signature is required on all deliveries and therefore someone must be present to accept the package. If not, Australia Post will leave a note and the package will be taken to the nearest post office for later collection by you.
For this reason we recommend, if possible, to deliver to an address that will be manned during business hours.
The delivery service company used for Platinum shipping may vary. If you do not receive a tracking email within 24 hours, please call us on 1300 ZU SHOE (98 7463) or email us. Platinum parcels can include a maximum of 2 items and can not be sent to PO boxes.
Locations
We deliver our Standard and Express parcels to any Australian address including PO Boxes. Platinum parcels can not be delivered to PO boxes.
NEW ZEALAND ORDERS
Due to the amount of requests received we are now offering a shopping service to New Zealand customers from our CHATSWOOD STORE. Please understand that prices, offers and policies may vary. Please contact the Chatswood store directly on +61433266212 regarding further details.
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