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Online Shopping
Please place any product of which the sizes are coloured blue into your cart. If ZU Shoe Online is sold out, the size will be greyed out to inform you that the shoe may still be available in our stores. Please contact your store for availability using the ZU Store Finder.
Once you have finished shopping and wish to buy/view your selections online, please click the “Shopping Bag” icon which is always located in the top right hand corner of your screen.
Size Guides
You can guarantee your correct size and style with free returns!
So, if you are fretting about ordering the wrong size we recommend that you buy both sizes and return (for free via reply paid postage) the incorrect size, of which we will then refund your credit card for that pair. So you have nothing to lose!
Sizing guides can be found on our Shoe Size Guide page.
Online Pricing and GST
All prices are in Australian dollars and include GST.
Occasionally, our online pricing may be slightly different than our stores, but we aim to keep these occurrences at a minimum. Any prices shown online are only valid online at the time shown.
Payment
ZU Shoe Online only accepts payment via credit cards - Visa, MasterCard, Diners Club and AMEX. We do not accept lay-bys, cash on delivery, gift vouchers, money order or 'your first born child' as online payment.
Payment Security is as much a concern to you as it is to us, which is why we use a 128 bit SSL GeoTrust certificate which ensures that confidential information and transaction details cannot be intercepted, altered or viewed. To further increase your security, ZU staff members do not have access to your full credit card details when you place an order online. Only our secure merchant bank will know and process your credit card details during this time.
Shipping Locations
ZU Online deliver to any Australian address (including PO Boxes). We currently do not service international destinations.
NEW ZEALAND ORDERS!!! (new)
Due to the amount of requests received we are now offering a shopping service to New Zealand customers from our CHATSWOOD STORE. Please understand that prices, offers and policies may vary. Please contact the Chatswood store directly regarding further details.
Shipping Cost
Until further notice, ZU Online is offering Free Shipping and Returns for all purchases over $125. For more information please see our Shipping Offer page. Transactions under $125 will attract a $9.95 standard shipping fee, $14.95 for express.
Only one shipping method can be chosen per transaction. If you wish for some items to be standard and others via express, please complete two separate transactions.
Delivery
ZU Online aim to dispatch all of our orders within one working day of receiving them.
We deliver via Australia Post, either standard or express. A signature is required on delivery so we encourage, if possible, delivering your shoes to your 'daytime address'. Delivery of items normally takes 3-6 business days after dispatch depending on destination.
2 business days - Perth
3 business days - Melbourne & Adelaide
4 business days- Sydney & Canberra
5 business days- Brisbane & Hobart
Express items generally take only 2 business days to Australian capital cities, again depending on destination.
Tracking
Parcels are able to be tracked via Australia Post website. Please contact ZU Customer Care for your CO number if you wish to do this.
Stock Availability
Our shoe styles are “HOT” and therefore some lines may only be available for a limited time before sold out and not available for online purchase.
In the event that you have purchased a shoe which has for some reason is not available in our warehouse, we will aim to track the shoe down for you and will notify you of any delays within two working days.
Returns Policy
If, for any reason, you are unhappy with your purchase decision, simply return your unworn shoes within 14 days, together with your receipt and we will gladly provide you with an exchange or refund.
If you have purchased your shoes online you can choose to exchange or return your shoes to any ZU store or to the online store FOR FREE via reply paid post. Please feel free to contact customer care, call 1300 ZU SHOE or see the back of your delivery docket for further details for any postal returns.
Refunds are always given using the method of payment at the time of purchase, so if you choose to return the shoes in-store please take your credit card with you to enable the staff member to process the return for you. You will also need a print out of your receipt which is emailed to you at the time of online purchase and the delivery docket.
For all online purchase returns, the 14 day limit only applies to the days in which the shoes were in your procession, therefore eliminating any transit time.
All conditions above are in addition to your statutory rights.
ZU Website Requirements
The ZU Shoe Website will function best on the following internet browsers,
- Microsoft Internet Explorer 6 and above,
- Mozilla Firefox 1.6 and above
- Safari.
The ZU Shoe website is best viewed on a 1024 x 768 screen resolution and may need the latest flash player installed from http://www.adobe.com/products/flashplayer/ (any software downloaded from this third party is not guaranteed by ZU and users do so at their own risk. The link is merely placed here for your convenience/laziness).
Contact Us
If you wish to provide written feedback, our postal address is
ZU Shoe Online
PO Box 3105
Malaga DC
Western Australia 6945
Phone: 1300 ZU SHOE (98 7463)
Fax: 08 9209 7700
Alternatively, please get in contact with us by using our online form, call or visit your local store.
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