Online Shopping
Please place any product of which the sizes are coloured dark grey into your shopping cart. If ZU Shoe Online is sold out, the size will be greyed out to inform you that the shoe may still be available in our stores. Please contact your store for availability using the ZU Store Finder.
Once you have finished shopping and wish to buy/view your selections online, please click the “Shopping Bag” icon which is always located in the top right hand corner of your screen.
Size Guides
You can guarantee your correct size and style with free returns!
So, if you are fretting about ordering the wrong size we recommend that you buy both sizes and return (for free via reply paid postage) the incorrect size, of which we will then refund your credit card for that pair. So you have nothing to lose!
Sizing guides can be found on our Shoe Size Guide page.
Online Pricing and GST
All prices are in Australian dollars and include GST.
Occasionally, our online pricing may be slightly different than our stores, but we aim to keep these occurrences at a minimum. Any prices shown online are only valid online at the time shown.
Payment
ZU Shoe Online only accepts payment via credit cards - Visa, MasterCard, Diners Club and AMEX. We do not accept lay-bys, cash on delivery, gift vouchers or money order as online payment.
Payment Security is as much a concern to you as it is to us, which is why we use a 128 bit SSL GeoTrust certificate which ensures that confidential information and transaction details cannot be intercepted, altered or viewed. To further increase your security, ZU staff members do not have access to your full credit card details when you place an order online. Only our secure merchant bank will know and process your credit card details during this time.
NEW ZEALAND ORDERS!!!
Due to the amount of requests received we are now offering a shopping service to New Zealand customers from our CHATSWOOD STORE. Please understand that prices, offers and policies may vary. Please contact the Chatswood store directly regarding further details.
Cost
We offer Free Standard Shipping for ALL online orders!
Please refer to the table below for all shipping options available:
Parcels are being dispatched from Perth, WA the day after placing the order.*
Delivery
method |
Destination |
Timing after dispatch
(business days) |
Cost |
delivery conditions |
| Standard |
Perth
|
approx. 1 - 2 |
Free |
signature required |
| |
Melbourne & Adelaide
|
approx. 3 - 4 |
Free |
signature required |
| |
Sydney & Canberra
|
approx. 4 |
Free |
signature required |
| |
Brisbane & Hobart
|
approx. 5 |
Free |
signature required |
| |
All other
Australian areas |
up to 10 |
Free |
signature required
|
| Express |
Australian capital cities
|
1 - 3 |
$12.00 |
signature required |
| |
All other
Australian areas |
3 - 4 |
$12.00 |
signature required
|
Only one shipping method can be chosen per transaction. If you wish for some items to be standard and others via express, please complete two separate transactions.
* We cannot guarantee next day processing but we do our best to dispatch our customer's orders as soon as possible.
For full details on shipping please refer to our shipping offer page.
Tracking
Standard and Express Parcels are able to be tracked via the Australia Post website. You will be sent a dispatch confirmation email including tracking number and instructions once your parcel leaves our warehouse.
If your parcel hasn't arrived please also check with your local post office as it may be waiting for collection. Parcels are taken to the nearest post office if a signature cannot be obtained on delivery.
Stock Availability
Our shoe styles are “HOT” and therefore some lines may only be available for a limited time before sold out and not available for online purchase.
In the event that you have purchased a shoe which has for some reason is not available in our warehouse, we will aim to track the shoe down for you and will notify you of any delays within two working days.
Returns Policy
Please note, we have recently upgraded our return systems and our new return policy can be found here: www.zushoe.com.au/returns
ZU Website Requirements
The ZU Shoe Website will function best on the following internet browsers,
- Microsoft Internet Explorer 6 and above,
- Mozilla Firefox 1.6 and above
- Safari.
The ZU Shoe website is best viewed on a 1024 x 768 screen resolution and may need the latest flash player installed from http://www.adobe.com/products/flashplayer/ (any software downloaded from this third party is not guaranteed by ZU and users do so at their own risk. The link is merely placed here for your convenience/laziness).
Contact Us
If you wish to provide written feedback, our postal address is
ZU Shoe Online
PO Box 3105
Malaga DC
Western Australia 6945
Phone: 1300 ZU SHOE (98 7463)
Fax: 08 9209 7700
Alternatively, please get in contact with us by using our online form, call or visit your local store.
Disclaimer: Purchases made on the ZU website are for personal use only. Purchases cannot be made for commercial use (i.e. retailers purchasing for display purchases) nor can they be purchased for commercial resale (i.e. retailers purchasing ZU products to sell in another retail store). Any non-personal, Marketing and PR related inquiries have to be directed to the ZU head office via our online form or head office phone.
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